1. Who we are

OrderAlert.pk ("we", "us", or "our") operates an order tracking and notifications service accessible at orderalert.pk. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

2. Information we collect

We collect only what is necessary to deliver our order tracking and notification service. This includes:

• Name — to identify your account and personalise notifications.
• Email address — to send order status updates, alerts, and account-related communications.
• Phone number — to deliver SMS or WhatsApp order notifications where you have opted in.
• Usage data — such as pages visited, browser type, device type, and IP address, collected automatically when you use our service.

We do not collect payment information, financial details, or national identity numbers.

3. How we use your information

We use the information we collect to:

• Create and manage your account.
• Send real-time order tracking updates and notifications via email or SMS.
• Respond to your support requests and enquiries.
• Improve and optimise our platform based on usage patterns.
• Comply with applicable legal obligations.

We will not use your contact details for unsolicited marketing without your explicit consent.

4. Sharing of information

We do not sell, rent, or trade your personal information to third parties. We may share limited data only in the following circumstances:

• Analytics providers — to help us understand how users interact with our service (see Section 5).
• Legal compliance — if required by Pakistani law or a lawful order from a competent authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified in advance.

5. Analytics tools

We use third-party analytics tools (such as Google Analytics or similar services) to collect aggregated, anonymised data about how visitors use OrderAlert.pk. This data helps us improve the user experience and service performance.

Analytics providers may set cookies or similar tracking technologies on your device. You can opt out of analytics tracking through your browser settings or by using tools such as the Google Analytics Opt-Out Browser Add-on.

We ensure that any analytics provider we use is bound by appropriate data processing agreements and does not use your data for their own advertising purposes.

6. Data retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request deletion of your account, we will remove your personal data within 30 days, except where we are required to retain it by law.

7. Your rights

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — request that we delete your personal information.
• Withdraw consent — opt out of SMS or email notifications at any time.
• Portability — request your data in a machine-readable format.

To exercise any of these rights, contact us at privacy@orderalert.pk.

8. Security

We implement reasonable technical and organisational safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's privacy

Our service is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For significant changes, we will notify you via email or a prominent notice on our website. Continued use of our service after changes are posted constitutes your acceptance of the updated policy.

11. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Email: hello@orderalert.pk